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At Expericia, we specialize in delivering innovative IT consulting and custom software solutions tailored to your business needs.

Our Locations

  • 5536 Somersworth Loop, Lewis Center, OH, USA - 43035
  • Clayworks Create, 11 K M, Arekere, Bannerghatta Road, Bangalore - 560076
  • 11th Floor, Nippon Q1, Palarivattom, Kochi, India - 682305

Team Details

Expericia > Nandana Santhosh

Nandana Santhosh

Software Engineer - Salesforce

Software Engineer – Salesforce | Customer 360 Developer | CRM Solutions Specialist

Nandhana is a core member of Expericia’s Salesforce engineering team, specializing in building robust, scalable, and intuitive CRM solutions on the Salesforce Customer 360 platform. As a Software Engineer, she brings technical precision and a user-centric mindset to every project—from Sales Cloud automation to omni-channel service experiences.

Engineering Customer Success on Salesforce

  1. Develops custom Lightning Web Components (LWC), Apex classes & triggers, and Visualforce pages to extend Sales, Service, Marketing, and Experience Clouds.
  2. Designs enterprise-grade data models, role hierarchies, and sharing rules that keep information secure yet easily accessible.
  3. Automates business processes with Flows, Process Builder, approval processes, and Einstein Next Best Action to streamline user tasks.
  4. Integrates Salesforce with ERP, Microsoft 365, and third-party apps via REST/SOAP APIs, MuleSoft, and Platform Events, ensuring 360-degree customer views.
  5. Implements CPQ, Pardot/Marketing Cloud, and Einstein Analytics for revenue management and data-driven insights.
  6. Adheres to DevOps & ALM best practices using SFDX, Git-based version control, and CI/CD pipelines for predictable releases.
  7. Crafts clean, reusable code while following Salesforce security review guidelines and governor-limit considerations.
  8. Collaborates closely with Business Analysts, UI/UX teams, and client stakeholders to translate requirements into high-impact solutions.

Why Nandana Stands Out

  1. Salesforce professional with deep hands-on expertise in Apex, LWC, Flows, and integration patterns.
  2. Recognized for solving complex CRM challenges with elegant, maintainable code that scales with growing data volumes and user bases.
  3. A dependable team player who brings enthusiasm, innovation, and precision to every Salesforce implementation.

Whether she’s engineering custom components or orchestrating cross-cloud integrations, Nandhana ensures every Salesforce solution is technically sound, future-ready, and aligned with the client’s customer-centric vision.

Explore Skills

  1. Salesforce Development – Designs and builds custom Lightning Web Components, Apex classes & triggers, and Visualforce pages that extend Sales, Service, and Experience Clouds.
  2. Customer 360 Integration – Connects Salesforce with ERP, Microsoft 365, and third-party apps via REST/SOAP APIs, MuleSoft, and Platform Events for a unified data view.
  3. Process Automation with Flows & Einstein Bots – Crafts Flow/Process Builder automations, approval processes, and conversational agents to streamline user tasks and boost efficiency.
  4. Data Modeling & Security Engineering – Defines objects, fields, role hierarchies, and sharing rules that balance granular access control with high performance.
  5. Client-Focused Solution Engineering – Translates business requirements into scalable, maintainable Salesforce architectures and user-friendly interfaces.
  6. Productivity Optimization through Customization – Implements CPQ, dashboards, Einstein Analytics, and in-app guidance to enhance sales velocity and decision-making.
  7. Deployment, Testing & UAT Support – Manages packaging, sandbox refreshes, and CI/CD pipelines; resolves defects and supports users through UAT cycles.
  8. Agile & Collaborative Delivery – Works seamlessly with designers, BAs, and QA engineers in agile sprints to ensure on-time, high-quality releases.