Introduction

In today’s healthcare landscape, patient satisfaction and operational efficiency must go hand in hand. Using Microsoft Power Platform, we help hospitals digitize and streamline their appointment lifecycle – from booking to feedback – with self-service tools and real-time updates. The result: better patient experiences and less administrative overhead.

 

Stage 1: Booking the Appointment – Simple, Fast, and Digital

The journey starts with the patient booking an appointment via a Power Apps-based portal or mobile app.

How it works:

  • Patients view doctor availability and book appointments through an intuitive interface.
  • Data is securely stored in Microsoft Dataverse or SharePoint, with real-time sync.

What this solves:

  • Eliminates back-and-forth phone calls and desk queues.
  • Enables 24/7 self-service with up-to-date availability.

Integration Plan:

We offer connectors and APIs that integrate with existing HMS/EHR systems to avoid data silos. All bookings and updates can be synced bidirectionally to ensure a single source of truth.

 

 

Stage 2: Smart Notifications and Rescheduling Logic

Once booked, the system ensures proactive communication and easy changes for both staff and patients.

Automated Updates:

  • Power Automate sends confirmations and reminders via WhatsApp or Email.
  • Notifications are based on smart scheduling logic.

Change Management:

  • If a doctor becomes unavailable, patients get options to reschedule or cancel via WhatsApp.
  • Patients can also initiate rescheduling through a self-service link.
  • All changes reflect in real time, notifying doctors and admins automatically.

What this solves:

  • Reduces missed appointments and manual coordination.
  • Improves transparency for patients and hospital staff.

Compliance Notice:

If WhatsApp is used for PHI, HIPAA/GDPR compliance must be ensured. This includes:

  • Signed Business Associate Agreements (BAAs)
  • End-to-end message encryption
  • Audit trails and consent tracking
    We help configure these safeguards for compliant deployment.

 

Stage 3: Post-Consultation Feedback and Continuous Improvement

After the visit, the engagement continues through feedback collection and reporting.

Feedback Flow:

  • Patients receive a form via WhatsApp or Email, built with Microsoft Forms or Power Apps.
  • Results are visualized in Power BI dashboards to track satisfaction, doctor ratings, and suggestions.

What this solves:

  • Creates structured insights for service improvement.
  • Enables data-driven decisions by hospital management.

Addressing the ROI & Cost Considerations

  • Proven Outcomes: In early deployments, hospitals using this model have reported up to a 30% drop in no-shows within 90 days, and increased patient satisfaction based on CSAT surveys.
  • Hidden Costs: Power Platform can scale affordably, but we’re upfront about cost drivers like:
    • Premium connectors (e.g., WhatsApp integration)
    • Dataverse storage limits
    • High-volume flow execution
      We assess and right-size licensing to your actual usage patterns to avoid surprises.

 

Why Power Platform for Hospitals?

  • Low-code flexibility with enterprise-grade security
  • Seamless integration with Microsoft 365 and Azure
  • Scalable from small clinics to large hospital networks
  • Real-time visibility and automation across departments

 

 

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